Merge Gupta-Sunderji, CSP, Leadership & workplace communications expert, notes 6 rules for an open office environment in a recent Globe and Mail article

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By MERGE GUPTA-SUNDERJI, Special to The Globe and Mail, Published


There is a movement afoot in workplaces across Canada to shift to the open-office floor plan. This, despite numerous scholarly and mainstream articles that catalogue all the reasons the bullpen is a bad idea: noise, distractions, increased conflict and stress, lack of privacy, and increased employee turnover being some of the more common.

Yet increasingly, companies are moving to open-plan offices, often a mix of cubicles, open workstations, private offices and group workstations. And in some cases, the spaces are not assigned to one particular individual, but rather are available to any employee of the company on either a reserved or first-come, first– served basis.


Some say the decision to move in this direction is driven by lower costs, others say it encourages teamwork. Whatever the reason, it is happening, so it is time to talk about how we make it work, rather than continue to debate its merits and drawbacks.

Be thoughtful about the floor plan

Keep work areas distant from high-traffic or potentially loud locations. So don’t place individual workstations next to the washrooms, the elevator lobby, the common printers, or the coffee counter. One of the biggest complaints about the open office floor plan is its predisposition for distractions, and when you aren’t thoughtful about where you place the actual individual workspaces, you’re just setting your employees up to fail.

Have lots of areas for collaboration

If you’re going to take advantage of the much-touted benefit of strengthened collaboration and keep potential distractions at a minimum, then it’s vital to create spaces where people can brainstorm and confer that are away from the individual work areas. Whether they are small meeting rooms, open areas with casual seating, or wired and connected bar counters, these spaces are essential to both encourage dialogue amongst those who need it, and keep those who are concentrating from pulling their hair out in frustration. And by the way, having a few closed spaces available means that people can use them as private spots as well, should discretion or confidentiality be required.

Respect is the word of the day

At the end of the day, it comes down to something your mama probably taught you: respect each other. Be aware that the open-office floor plan requires a different way of working than you might previously have been used to. Whether it’s loud telephone conversations, pungent lunch odours, or catching up on weekend adventures, save it for the coffee counter or the aforementioned collaboration areas. Establish a no-speaker phone rule, use a headset instead. Don’t eat at your desk unless you’re positive that it won’t bother anyone else. If a brief conversation with a colleague is beginning to get lengthy, stand up and ask the other person to join you in a more appropriate area.

Let there be light

Sure, windows are wonderful, but in large spaces, it is usually not possible for every work area to be adjacent to natural light. Nevertheless, research shows that light levels create different psychological effects, so in a best-case scenario, a lighting system that lets people alter the hue and brightness of their work area is ideal. Dimmer environments tend to boost creativity, while bright lights are more conducive to analytical and evaluative thinking. Open airy spaces and higher ceiling contribute to abstract thinking. All this can be individually controlled by placing adjustable desk lamps at each workstation or cubicle.